Effective Communication Skills
2026


Module details
Knowing how to communicate well is not a gift — it is a skill built with practice and intention. And it opens doors in absolutely every area of life: relationships, work, leadership, negotiation, presentations. Hardwards, those who communicate with clarity gain attention, trust, and influence.
The problem is that most people confuse talking a lot with communicating well. Effective communication is about clarity, objectivity, and impact. It is about making the other person understand exactly what you mean — without noise, without ambiguity, without beating around the bush.
In this class, you will develop your ability to express yourself with precision and confidence. We will explore verbal and non-verbal language, argument structure, tone of voice, posture, and how to adapt your communication to different audiences and contexts — a conversation with a friend requires a different approach than a professional presentation.
We will also look at how listening is just as important as speaking. Active listening is one of the most underrated tools in communication — and mastering this skill completely changes the quality of your interactions.
The goal is to express yourself with confidence and precision in any scenario. Because in the real world, it is not enough to have good ideas — you need to know how to convey them.
What you will learn
Como apresentar ideias com impacto
Luciane Berto
Context-based communication adaptation
Luciane Berto
Escuta ativa e perguntas inteligentes
Luciane Berto
Como falar com confiança
Luciane Berto
Linguagem verbal e não verbal
Luciane Berto
Comunicação clara e objetiva
Luciane Berto

Bio:
Luciane Berto atua há 18 anos como Executiva Comercial e 12 anos na área de Desenvolvimento Humano.
Graduada em Administração de Empresas, Formada em Mentoria de Pessoas pela FGV, Formação de Consultora em análise comportamental pela IBC e pós graduada em Saúde Mental e Desenvolvimento Humano na universidade Pontifícia Universidade Católica – PUC, cursos em Liderança Humanizada com base na Neurociência, Formação em Neurociência do Comportamento e mais de 500 horas em Cursos de Etiqueta Comportamental. . Especialista em treinamento e desenvolvimento de pessoas, integrando à ETIQUETA na área de COMUNICAÇÃO, COMPORTAMENTO e SOFTKILLS no mercado corporativo Medica e hotelaria.
